Delivery & returns

 

feral london jewellery is handcrafted in our London studio, and can take between 5-20 working days to deliver, depending on whether we have the piece ready in your size when you place your order. 

Please let us know if you have a deadline – we will always do our best to meet your timescale.

Delivery charges :

UK - tracked shipping is £15

Europe - tracked shipping is £22

International - tracked shipping is £45

Cancellation and returns :

We hope you are delighted with your feral london piece of jewellery, but if you aren’t entirely satisfied for any reason, we are happy to offer a full refund or exchange (postage not included) if the piece is returned to us in its original unworn condition and packaging within 10 days of receipt of your order. Items exempt from this refund and exchange policy are as follows:

• bespoke commissions.
• customised designs using clients' own metal/stones.

Cancellation & return of bespoke/customised pieces :

Commissioned jewellery, or items that have been made to your specific requirements or with your own materials, cannot be returned.

Payment of 50% is required on all commissions, with the balance payable upon completion and prior to delivery.

Bespoke orders and commissions cannot be changed or cancelled once a deposit has been paid – this is your agreement and commitment to the order. The deposit will not be refunded if you choose to cancel your order once it has been confirmed and production started.

Designs produced from an agreed design or using your own materials are subject to minor alterations as necessary during the making process, and as such small deviations from provided illustrations may occur. You will be contacted if substantial changes need to be made, or if materials turn out to be unsuitable for use once a commission is underway.

Full payment is required on all items prior to collection or dispatch of an order. Goods remain the property of feral london until paid in full.